Refund and Cancellation Policy

Refunds

No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of an event for any season after the event has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilized.

In case, penguinresorts.com cancels the event due to unforeseen circumstances, it would be happy to suggest alternative events/dates. You shall be notified of the same. You may accept the alternate event suggestion, voucher (with one-year redeemable limitation) or request another event of your choice. The difference in cost, if applicable, will have to be borne by you. penguinresorts.com shall, under no circumstances, be liable for any additional costs, credit card charges, TAC(s), travel arrangements and so on, Refunds in such a scenario will happen as per our cancellation policy.

Refunds are not possible for any missed or unused services including voluntary/involuntary termination of the tour on account of sickness, death of a family member, late arrival on the tour etc.

penguinresorts.com is also not liable to pay any compensation for any loss arising as a consequence of event curtailment, alteration, extension or cancellation due to any reasons. However, you expressly agree that, in any event, the maximum liability of penguinresorts.com will be limited to the event cost paid to penguinresorts.com.

 

Cancellations

• If you cancel at least 48 hours before the date of event: 
  • Minimum 86% & Maximum 96% refund will be provided. (Payment gateway charges will be deducted and conditionally, GST paid as well.)
• If you cancel 24-48 hours before the date of event:
  • 50 % of the actual amount of the booking cost. (all inclusive)
• If you cancel within 24 hours of the date of event:
  • No refund would be provided.
  • Last minute cancellations due to work, health issues etc. would not be entertained and no refund or transfer shall be allowed for the same.

 

Additional charges would be deducted (based on from where you booked) if you cancel the booking at any given date (along with the scenario described above), as payment gateway/event listing charges.

 

Transfer of Dates:

• If you wish to shift your date of booking due to any unforeseen circumstances, the same should be intimated to us not less than 48 hours before the date of event.
• Only one transfer per booking shall be permitted. Your booking shall stand cancelled if you fail to join the event on the transferred dates.
• Once the option of date transfer is made, the booking amount shall be held as credits with us and in no case will a refund be made further on.

 

For all the above choices, you can transfer your tickets to your friends. We would be more than happy to have them on board and you could save your hard earned money.