Terms
The purchase of any travel services offered by Mordor Realty LLP (hereinafter referred to as ‘penguinresorts.com’) constitutes a contractual arrangement between penguinresorts.com (‘First Party’) and Client (hereinafter referred to as ‘You’) (‘Second Party’). Booking of services with penguinresorts.com represents your unconditional acceptance of the terms & conditions set out herein. These terms and conditions shall be binding on you and all the travel companions booked by you.

Trekking and other outdoor activities provided by the penguinresorts.com depends on various factors and has inherent risks associated to life. penguinresorts.com does its best to reduce all types of risks, discomfort, and hazard to the best of their ability (within financial constraints), yet there are chances of accidents, mishaps, and deficiency in service.

Please ensure that you carefully read and understand these terms prior to confirming your booking.

Promotions

Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.


Fitness Responsibility

penguinresorts.com offers event(s) and trek(s) that require varying levels of fitness. The level of difficulty can be based on the extent of physical stress, the terrain, weather and/or climate. The degree of difficulty for some events can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each event before booking the same.

penguinresorts.com doesn’t have any medical expert(s) and it is your responsibility to obtain medical advice, latest health requirements including inoculations and vaccines before you join an event. penguinresorts.com takes no responsibility for your inability to cope with the level of difficulty on an event. While there is no age limitation on any of penguinresorts.com events, any disability, pregnancy, mental or physical or any other medical condition that may affect your fitness to complete the trek must be revealed at the time of booking the event to penguinresorts.com. You also undertake that you and Your travel companions, for whom You have signed up, do not suffer from any condition or disability that could create a hazard to Your own wellbeing or to others on a event.


Program Dates

You are solely responsible for verifying the correct dates mentioned on the travel documents.


Itinerary

penguinresorts.com reserves the right to modify or cancel the event or part of the event under the circumstances, including but not limited to Acts of God, road blockage, political unrest, sickness, accidents, events beyond penguinresorts.com’s control etc. Any extra cost arising from such circumstances shall be borne by you on the spot. Wherever possible, penguinresorts.com shall intimate you of such changes in advance or while on the event.


Refund

No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of an event for any season after the event has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilized.

In case, penguinresorts.com cancels the event due to unforeseen circumstances, it would be happy to suggest you alternative event/dates. You shall be notified of same. You may accept the alternate event suggestion, voucher (with one-year redeemable limitation) or request another event of your choice. The difference in cost, if applicable, will have to be borne by you. penguinresorts.com shall, under no circumstances, be liable for any additional costs, credit card charges, TAC(s), travel arrangements and so on, Refunds in such a scenario will happen as per our cancellation policy.

Refunds are not possible for any missed or unused services including voluntary/involuntary termination of the tour on account of sickness, death of a family member, late arrival on the tour etc.

penguinresorts.com is also not liable to pay any compensation for any loss arising as a consequence of event curtailment, alteration, extension or cancellation due to any reasons. However, you expressly agree that, in any event, the maximum liability of penguinresorts.com will be limited to the event cost paid to penguinresorts.com.

Cancellation Policy:

Cancellations:
    • If you cancel at least 24 hours before the date of event:
      • 85% refund will be provided. (Payment gateway & service charges will be deducted.)
    • If you cancel 24-12 hours before the check-in time:
      • 50% of the actual amount of the booking cost. (Deductions include Payment gateway & service charge.)
    • If you cancel within 12 hours of the check-in time:
      • No refund would be provided.
      • Last minute cancellations due to work, health issues etc. would not be entertained and no refund or transfer shall be allowed for the same.

Additional charges would be deducted (based on from where you booked) if you cancel the booking at any given date (along with the scenario described above), as payment gateway/event listing charges.

Transfer of Dates:

  • If you wish to shift your date of booking due to any unforeseen circumstances, the same should be intimated to us not less than 48 hours before the date of event.
  • Only one transfer per booking shall be permitted. Your booking shall stand cancelled if you fail to join the event on the transferred dates.
  • Once the option of date transfer is made, the booking amount shall be held as credits with us and in no case will a refund be made further on.

For all the above choices, you can transfer your tickets to your friends. We would be more than happy to have them on board and you could save your hard earned money.


Luggage Responsibility

Baggage and personal effects are at your risk throughout the event. You are solely responsible for your personal belongings while on the event. penguinresorts.com is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveler’s cheques, or any other travel document or item owned by you while on tour, whatever the cause.


On-event Behaviour

You are required to behave in a manner that is acceptable and conducive to group travel. penguinresorts.com reserves the right to terminate your event (if you are found to be causing distress/annoyance to co-travellers, endanger/damage property of any supplier or of other traveling companions), without assigning any reason whatsoever. No refund for unused services is possible in such cases.

You also agree to abide by the authority of the group leader designated by penguinresorts.com. The decision of the tour leader is binding on all participants on matters that affect the safety or well-being of any person participating in the event. Behavior that causes danger, distress or annoyance to others, or interferes with the mobility of the group can result in the group leader terminating your participation from the event, with no right to refund for missed or unused services.


Protect The Environment

The entire event/ trek would be through natural trails and we would spend most of the time in eerie forests, serene valleys, soothing hillsides or at golden beaches. You should know that it’s your duty to protect the environment and not create nuisances on the way by throwing your plastic materials and other wastes like packets of chips or wrappers of chocolates. penguinresorts.com shall not consider any such behavior towards nature. We expect you to be responsible and aware adults.


No Smoking Or Alcohol Consumption

penguinresorts.com doesn’t support smoking or any sort of alcohol consumption during the journey and as a team, we earnestly request you to not indulge in those practices while you are with us. Smoking is not only injurious to your health but also equally bad for nature. We should ensure that there’s sustainable natural conservation and our acts, in no way, hampers that. Also, alcohol consumption might ruin your experience as well as cause discomfort to your fellow mates. No action of smoking or drinking shall be tolerated by penguinresorts.com during the event/trek.


Amenities

penguinresorts.com makes every effort to ensure the comfort of our guests, but penguinresorts.com requests you to understand that the amenities around the trekking region may not be the same as the ones you are accustomed to at home. Weather is another factor that will have a direct impact on your journey. Hence, you are requested to have patience, enthusiasm and be prepared for compromising, before you choose to undertake this journey.


Awareness

You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural and geographical attributes might pose certain risks, dangers, and physical challenges. By booking a tour with penguinresorts.com, you accept that you are aware of the personal risks, dangers, and challenges that might arise and that you are aware of the risks involved. You hereby assume all such risks and release penguinresorts.com from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges and laws in effect as well as your local embassy contacts in each destination.


Emergency Situations

In the event you fall ill or suffer an accident during the event, all hospital expenses, doctor fees, repatriation expenses, evacuation from road or mountain, any other charges incurred as a direct or indirect result of your illness/accident are your responsibility.


Photography Rights

penguinresorts.com reserves the right to take photographs of you during the event and to use them for promotional purposes. By booking an event with us, you automatically grant us royalty-free, perpetual, worldwide and irrevocable license for using your images in photographs and videos that may be used for promotional materials, website, social media, collateral and any other marketing and publicity materials.